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🥝 ECM Officer

City and County Healthcare Group Ltd | london, United-Kingdom | Posted June 18, 2026

Job Description

Job Description

What you’ll do

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy domiciliary care office.

In this role you will be involved in the following:

  • Direct responsibility for the management of the ECM system
  • Responding to alerts on the system of calls being missed
  • Liaising with carers on their attendance and why visits ma...

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