Role: eCommerce & Customer Experience Manager

Sector: Beauty Industry

Location: Stoke-on-Trent - Hybrid working

Type: Permanent

Salary: £35,000 to £42,000

Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent.

This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey.

Key responsibilities of the eCommerce & Customer Experience Manager:

Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, ...