Become a Service Desk Analyst at eHealth in Regina/Saskatoon, SK, offering critical IT support services in health care. Leverage your technical skills to improve patient care across Saskatchewan.
As part of a dynamic team, you will troubleshoot IT incidents, document service requests, and escalate issues when necessary. The role demands a background in integrated support environments and familiarity with collaboration tools. Your work directly influences the effectiveness and resolution of health care technology incidents.
Key Responsibilities:
• Provide customer service and technical support for incidents
• Document incidents in line with established standards
• Troubleshoot various workstation and network issues
• Assist teams during critical incidents effectively
• Maintain and create Knowledge Base documentation
Requirements:
• Post-secondary degree or equivalent in IT
• At least 2 years’ experience in technical support
• Knowledge of network printi...