**Job Summary**

**The schedule for this position is: Monday-Friday 8:00am- 4:30pm**

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

**Essential Functions**

+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resolves customer issues by identifying their needs,...