Core responsibilities

• Mediation and conflict resolution: Serve as a neutral mediator to resolve disputes between employees or between employees and management.
• Investigation: Conduct thorough investigations into employee complaints, misconduct, and grievances, ensuring confidentiality and impartiality.
• Policy and compliance: Ensure company policies are up-to-date and in line with labor laws, providing guidance on how to apply them fairly.
• Employee support: Provide counseling and support to employees on various issues and inform them about company benefits and programs.
• Training and development: Develop and deliver training sessions for employees and managers on topics such as performance, conduct, and employee relations best practices.
• Program development: Design and implement employee relations programs to promote employee engagement and a positive workplace culture.
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