Join Ultra Maritime as a Senior End User Support Analyst in Dartmouth, Nova Scotia. Provide essential technical support and troubleshooting to enhance user experiences across IT infrastructure.
This role focuses on delivering hands-on IT support, diagnosing hardware and software issues, and ensuring network connectivity. You will manage local support activities, engage proactively with customers, and work closely with the Digital Transformation team on a global strategy. Ideal candidates will apply their experience in a dynamic environment while assisting with asset management and lifecycle planning.
Key Responsibilities:
• Provide local site support and manage support activities
• Diagnose TCP/IP, DNS, and DHCP issues
• Install and connect workstation and telephony equipment
• Ensure timely desktop provisioning for new hires
• Deliver white glove support for executives and staff
Requirements:
• 5+ years in customer-facing IT support
• Current MCSE or CCNA...