**Position Overview**:
We are looking for an IT Support Specialist who will be part of the Silverspin Corporate IT team delivering IT Services to a global organization with 400 users across 5 countries.
**Key Responsibilities**:
- Install, configure, and maintain devices, including Windows and Mac OS laptops throughout the user life-cycle.
- Ensure devices are updated with the latest patches, software, and security updates using Microsoft Intune
- Manage device inventory and lifecycle, including provisioning, deployment, and decommissioning.
- Support and maintenance of AV, Video Conferencing, 3CX, and printing systems
- Troubleshoot software-related issues and provide solutions to enhance user productivity
- Provide local and remote technical support to end-users, resolving hardware, software, and connectivity issues promptly.
- Respond to service requests and incidents using Technical Service Desk (Jira), ensuring timely resolution and excellent customer sa...