Enterprise Architect (Onsite Lead) – Agentic IVR (Banking)

Role Summary

We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders.

Key Responsibilities

• Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
• Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
• Translate business goals into secure, compliant, and scalable AI-driven conversational solutions .
• Drive CX tran...