Position Overview

Manager, Customer Success role responsible for owning the success, retention, and growth of Wiley’s Enterprise customers across Asia.

Location: Philippines / Indonesia / Malaysia

About This Role

Own the success, retention, and growth of Wiley’s Enterprise customers across Asia. This role will help customers achieve value from their investment, strengthen usage and satisfaction, support renewals, and identify expansion opportunities across the region.

How You Will Make An Impact

• Manage a portfolio of Enterprise customers across Asia and serve as a trusted post‑sale partner.
• Lead onboarding, adoption planning, customer reviews, and success plans to ensure customers achieve strong outcomes.
• Track usage, engagement, satisfaction, risks, and renewal readiness across assigned accounts.
• Partner with Sales to support renewals, expansions, upsell opportunities, and long‑term account...