Become the technical backbone for enterprise customers as a Solutions Engineer. Drive customer success by understanding their ecommerce environments and delivering tailored technical solutions with precision.
In this pivotal role, you'll manage technical relationships for a portfolio of enterprise accounts. Your mission includes guiding technical onboarding, implementation of integrations, and providing strategic technical insights. Collaborate with cross-functional teams including Customer Success, Support, and Product to enhance the customer journey and ensure desired outcomes.
Key Responsibilities:
• Own technical relationship for enterprise customers
• Manage onboarding and technical discovery processes
• Develop tailored solutions for customer pain points
• Conduct technical presentations and training sessions
• Coordinate escalations and resolve complex issues
Requirements:
• 3+ years in Solutions Engineering or similar role
• Strong troubleshooting ...