CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

Description:

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience:

1-2 years of helpdesk / call center experience

1-2 years of experience working with “help desk ticketing tools” Service Now

Experience supporting Work from Home end-users

Experience working remotely yet as a team member

Skills:

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft O...