Description
The Member Services Representative provides friendly, professional support to members and helps ensure a positive overall experience. This role serves as a primary point of contact for questions, requests, and routine service needs, while maintaining accurate records and delivering high-quality customer service.

Key Responsibilities:

+ Assist members with questions, service requests, and account-related needs

+ Provide support by phone, email, or in person in a professional and courteous manner

+ Resolve routine concerns and direct more complex issues to the appropriate team member

+ Maintain accurate records and update information in company systems

+ Explain services, policies, and procedures clearly and effectively

+ Support day-to-day administrative and customer service functions

+ Build positive relationships with members through timely and helpful communication

+ Follow company proced...