**Job Type**: Full-Time
**Compensation**: $5 USD per hour
**About the Role**
We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and ensuring they receive world-class service.
You’ll work closely with cross-functional teams and be a key part of delivering a seamless and positive customer experience.
**Key Responsibilities**:
- Handle inbound technical support calls from existing customers.
- Make outbound calls when necessary to follow up and ensure timely case closure.
- Maintain and update process documentation.
- Collaborate and communicate effectively with customer-side Subject Matter Experts (SMEs).
**Requirements**:
- Minimum 3 years of experience in technical support.
- Proven background in customer se...