Description

The Episode Adoption and Performance Expert is responsible for ensuring that customers successfully adopt and engage with new experiences deployed by the Experience Leads. This role focuses on designing and implementing strategies that drive awareness, education, and behavioral change among customers, ensuring seamless transitions to enhanced digital and service experiences.

By leveraging customer insights, targeted communication, and proactive onboarding initiatives, the Episode Adoption and Performance Expert accelerates adoption, reduces friction, and enhances customer satisfaction with newly deployed experiences. This role works closely with marketing, customer support, digital, and operations teams to develop customer-centric adoption programs that drive long-term engagement.

DUTIES AND RESPONSIBILITIES:

Drive Customer Adoption of New Experiences – Develop and implement targeted strategies to increase awareness, engag...