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🥝 Escalation Manager, German speaking
keyloophol | Heiligenhaus, Germany | Posted May 26, 2026
Job Description
Purpose of role
:
To deliver get-well plans to top tier customers, reducing dissatisfaction and fostering the right environment for cross-sell & up-sell opportunities. To coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily. To balance the needs of the urgent against the day-to-day demands of the general customer population. To be aware of and flag potential risk with our customers. Role & Responsibilities:
Reporting into the Head of Customer Escalation Management within the Customer Enablement team. You will be assigned to customers where significant dissatisfaction has been reported, with the specific aim of returning the customer to a positive state within an agreed timeframe. You will monitor and escalate risk appropriately. You will work alongside Sales and Customer Success to ensure we have the best possibility of ...