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🥝 Escalation Specialist

Battmobile | dubai, United-Arab-Emirates | Posted May 30, 2026

Job Description

Join Battmobile, UAE’s #1 onsite auto services provider! With 40+ service vehicles on the road and over 150,000 satisfied customers, we are expanding our team and looking for motivated individuals who are passionate about customer service and problem-solving.

Fresh graduates and candidates looking to start their career in customer service or operations are welcome to apply.

Key Responsibilities

  • Handle customer escalations and service-related concerns professionally
  • Investigate complaints and coordinate with internal teams for quick resolution
  • Follow up with customers to ensure satisfaction and issue closure
  • Work closely with Customer Service, Technicians, and Operations teams
  • Manage and resolve negative Google review escalations
  • Identify recurring issues and support service improvement initiatives

What We’re Looking For

  • Strong communication and interpersonal skills

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