Use Agile methodology to organize the team as a ScrumMaster and identify items across various workstreams to develop structured processes for issue handling.

Delivery of process flow mapping within workstreams for transitioning and adoption.

Articulate technology‑based solutions, present them in new business situations and workshops, and sometimes navigate complex client situations.

Be the first point of contact to identify, manage, and resolve requirement questions, dependencies, issues, and risks with the onshore and offshore team and business.

Deliver customer value through defining, measuring, and achieving SLA requirements for support teams.

Communicate effectively with users, stakeholders, and dev teams from the client—Strong verbal and written communication .

Represent the team in client meetings, stakeholder calls, and provide reports, updates, and insights.

Ability to understand client system...