Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms. As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.

Performance Objectives:

Clients 

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss 
outstanding debt issues. 
• Utilising a combination of defined processes, case history and judgement, make decisions on next course 
of action, on a client-by-client basis. 
• Record accurate records of client communications within Oracle Advanced Collections system. 
• Investigate and resolve occurrences of unallocated cash. 
• Effectively negotiates payment and solutions when addressing client concerns, issues, an...