Job Description: Service Advisor
Job Summary
We are looking for a customer-focused Service Advisor who will act as a key link between customers and the workshop team. The role involves handling service bookings, understanding vehicle issues, coordinating repairs, and ensuring a smooth service experience while maintaining high customer satisfaction
Key Responsibilities
Customer Interaction & Service Booking
Greet customers and schedule service appointments
Understand customer concerns and vehicle-related issues
Explain service requirements, repair options, timelines, and costs
Job Card Preparation & Workshop Coordination
Prepare accurate job cards / work orders
Communicate repair and maintenance requirements to technicians