Customer Service Team Leader at Oslo Skin Lab



Proven leadership experience in a customer care, retention, or subscription-based environment

Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role

Fluent in Spanish and English; additional languages (German or Portuguese) are a plus

Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain

Strong experience working with KPIs and performance management

Technically confident, with experience using CRM systems and AI-driven tools

Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations



Oslo Skin Lab has built Spain into one of its strongest-growing markets over ...