About the Role

We are looking for a capable and driven individual to lead a high-visibility, public-facing operations center that serves as a key engagement hub between organisations, partners, and the public. This role requires someone who can manage daily operations, stakeholder engagement, and team leadership in a fast-paced environment with consistent footfall and scheduled activities.

Key Responsibilities

• Lead and manage end-to-end daily operations of a high-traffic service center
• Ensure smooth coordination of walk-in engagements, scheduled sessions, and partner activities
• Oversee execution of programmes, events, and engagement initiatives
• Manage and guide a team to deliver high-quality customer experience
• Act as the main point of contact for external stakeholders, partners, and visitors
• Handle on-ground issues, escalations, and opera...