• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect. Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR related actions where needed.

Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.
• Build long term relationship with planners and hosts to i...