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Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
Assist in calling up customers for service / sales interactions;
Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
Support Bank’s Digit...