Job Description
Job Summary
The Officer is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email.
Job Responsibilities
Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints.
Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
Follow required procedures and processes to resolve customer inquiries or complaints.
Assist customers with learning how to use and where to find AirAsia products and services.
Assist Customer Experience team to identify and report system trends and abnormalities.
Use a computer to accurately record customer interactions or support transactions.
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