Job Description:

• Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
• Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
• Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction.
• Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
• Supporting continuous service improvements by leveraging digital tools and customer insights.
• Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
• Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.