Job Description – Executive, Customer Support (Japanese Language)

Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)

Location: Ara Damansara (On-site)

Employment Type: Full-Time

Salary Range: RM 8,000 – RM 10,000 per month

Working Hours: 24×7 rotational shifts with 2 days off per week

Role Summary

We are seeking a customer-focused Customer Support Executive proficient in Japanese (monolingual or bilingual Japanese–English) to support customers in Japan. The role involves handling customer inquiries through phone calls and chat , ensuring timely, accurate, and professional assistance while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound customer inquiries from Japan via phone and chat support
• Provide accurate information and resolve service-relate...