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🥝 Executive, Customer Support
Income Insurance Limited | singapore, Singapore | Posted May 29, 2026
Job Description
Responsibilities - Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
- Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
- Provide feedback proactively to make work processes more efficient or to enhance customer experience
- Collaborate and support team membersin enquiry/complaint handling
- Prepare reports pertaining to statistics collection and productivity
- Work on projects and assignments that your supervisor assigns
Qualifications - have obtained a diploma or degree, relevant insurance certification will be an advantage;
- have at least 1 year of customer service experience in the insurance or financial industry;
- are proficient in Microsoft Office;
- have strong interpersonal and communication skills (including writing); ...