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🥝 Executive, Customer Support

ST Engineering | Singapore, Singapore | Posted June 06, 2026

Executive, Customer Support

Job Description

Title: Executive, Customer Support

Job ID: Location:

Airport Road, SG

Description:

Overview:
We are seeking a dedicated Call Center Team Agent to handle service requests from airlines and customers through calls, emails, and our customer portal. The role involves working 12-hour rotating shifts to support our 24/7 contact center, providing technical, material, logistics, and diagnostic services in the aviation industry.


This is a 24-month contract with the potential for permanent employment based on performance.


Key Responsibilities:

  • Monitor and respond promptly to incoming calls, emails, customer portal submissions, and call-back requests.

  • Create, update, and manage service requests in the case management system with accuracy.

  • Evaluate and prioritize cases based on urgency and impact.

  • Dispatch service requests to appropriate specialists and notify internal stakeholders ...

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