Job Description Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required. Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
Job Responsibilities - Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
- Conduct transaction verification and customer confirmation calls to validate suspicious activities.
- Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
- Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
- Respond promptly to urgent requests ...