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The Live Chat Executive is responsible for providing exceptional real-time customer support through online chat, involving addressing inquiries, resolving issues, and ultimately ensuring a positive brand experience. The successful candidate will possess excellent communication and problem-solving skills, a patient and empathetic approach, and the capacity to thrive in a fast-paced digital environment.
This role reports to the Manager, Live Chat.
Key Responsibilities and Accountabilities:
Functional
Proficiently escalates pertinent customer feedback to appropriate internal departments for resolution and improvement.
Addresses inquiries and resolves issues effectively and efficiently.
Ensures a positive brand experience for customers in every online chat.
Demonstrates excellent communication and problem-solvi...