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The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.
Responsibilities - Processing and assessing all types of IncomeShield claims, with a specific focus on outpatient claims
- Assess policy liability, investigate claims and determine the claim amount payable based on Income's policy cover and management guidelines
- Compile, analyse and submit Claims reports as and when required
- Prepare report on claims cases to be escalated to management and present cases at committee meetings
- Manage enquiries and complaints from claimants
- Liaise with intermediaries, hospitals and various external parties
- Undertake any other ...