Experience Analyst, Business Insurance

Westland Insurance Group Ltd. is looking for an experienced Analyst to enhance the experience of employees, brokers, and clients across Westland Insurance. The role involves gathering and analyzing feedback, identifying trends, and translating insights into practical improvements across systems, processes, and service experiences.

Expected Compensation: $71,200 - $89,000 based on a 37.5‑hour work week. Actual salary offered will depend on the successful candidate’s qualifications and experience.

Responsibilities

• Manage and prioritize employee‑submitted ideas and improvement opportunities by assessing business needs, feasibility, business impact, urgency, and organizational priorities.
• Partner with employees, brokers, and business leaders to gather and analyze feedback through workshops, usability testing, stakeholder discussions, branch visits, and job shadowing to identify trends, pain poi...