The Role at a Glance

The Experience Operations Coordinator is the backstage operator behind FAO Schwarz’s immersive experiences, ensuring teams always have the materials, tools, and systems needed to bring each moment to life.

Owning the operational ecosystems behind our experiences, you manage inventory, documentation, experience tools, and technology while ensuring internal processes and the website are aligned.

Think of it as stage management for retail, ensuring the props are ready, the script is updated, and the show runs smoothly every day. 

Creating the Magic

As the Experiences Operations Coordinator, you will:

• Serve as the main operational coordination hub for experiences, making sure teams always have the materials, tools, and information they need to provide seamless guest moments.
•  Own and maintain all experience stockroom spaces, organizing materials, components,...