We are seeking an experienced
Experience Management Consultant
to support internal digital and business initiatives by designing, implementing, and managing experience measurement programs. The role focuses on combining
experience data (X-Data), operational data (O-Data), and behavioural data (B-Data)
to generate actionable insights that improve customer, user, and employee experiences. This position involves hands-on delivery across
user research, journey mapping, survey design, analytics, dashboards, and stakeholder reporting , with strong emphasis on
Qualtrics XM platform management . Experience & Research
Conduct user and customer research to identify needs, behaviours, pain points, and expectations
Develop personas, customer journey maps, and experience frameworks
Define experience success metrics and KPIs aligned to business objectives
Perform competitor analysis and synthesize insights into clear recommendations
Qualtrics XM Platform Management