Become an IT Support Analyst with a focus on technical solutions in a hybrid work environment. This role is essential for ensuring production events are managed efficiently.
In this position, you will be responsible for monitoring application alerts, resolving production problems, and partnering with dedicated support teams for escalated issues. Candidates should have 3-5 years of experience in production support, particularly in banking, and excellent bilingual communication skills. A strong understanding of ITIL and knowledge of ServiceNow will enhance your effectiveness in the role.
Key Responsibilities:
• Analyze and address application and infrastructure alerts
• Document and resolve production issues thoroughly
• Coordinate significant deployments and infrastructure changes
• Execute technical deployments efficiently
Requirements:
• Bachelor's degree in IT or related field
• 3 to 5 years of production support experience
• Proficient in Java applicati...