Job Description

Service Desk Officer – Governance & Assurance, Corporate Facilities Management

Role Purpose

To provide a proactive, performance-oriented and customer-focused help desk service on behalf of Corporate Facilities Management (CFM). The role supports the delivery of facilities management services across the Council’s operational estate, working with internal teams, contractors, schools, leisure centres and commercial occupiers.

Key Responsibilities

1. Deliver a customer-focused service

   Respond promptly, positively and professionally to service requests received via phone, email and mobile app.

   Use the Manhattan facilities management system to log, track and update requests, ensuring agreed service standards are consistently achieved.

2. Coordinate repairs and maintenance

   Investigate and coordinate responses to emergency, urgent and routine reactive maintenance requests.

   <...