Responsibilities

• Greet guests upon arrival with a warm and friendly attitude.
• Escort guests to their tables and provide menus.
• Manage table reservations, walk-ins and waitlists using reservation systems.
• Coordinate seating to balance workloads among service staff.
• Respond to guest inquiries and accommodate special requests whenever possible.
• Maintain a professional appearance and uphold the hotel's grooming standards.
• Provide accurate wait times and monitor dining flow.
• Communicate efficiently with restaurant staff to ensure smooth operations.
• Assist with menu knowledge and promote daily specials or hotel events.
• Maintain cleanliness and organization of the hostess stand and entrance area.
• Handle guest feedback with professionalism and relay concerns to management.

Qualifications

• Prior experience as a hostess or in a customer-facing r...