We are seeking an experienced and driven Shop Service Supervisor to lead our front‑of‑house operations and elevate both service standards and business performance.
About Us Our outlets are located in prime, high‑end areas in Singapore, including Sentosa Weave , CHIJMES , and Esplanade Mall . We offer a refined dining environment with a comfortable, fully air‑conditioned workspace.
Key Responsibilities - Establish and implement service SOPs to ensure consistent and high‑quality guest experience
- Lead, train, and motivate the service team to achieve performance targets
- Take ownership of outlet performance and revenue growth
- Build and maintain strong relationships with returning and VIP customers
- Plan and execute promotions and marketing activities to drive traffic and sales
- Collaborate with the kitchen team to analyze and optimize the men...