In this role, I acted as a trusted advisor and sparring partner for stakeholders, providing independent insights and driving continuous improvement across processes, policies, and operational activities. I worked closely with teams to identify challenges, ensure compliance, and support effective decision-making at all organizational levels.

Key responsibilities included:

• Serving as a strategic sparring partner for stakeholders and subject matter experts with deep domain knowledge

• Providing independent analysis, trend insights, and management reporting to support informed decision-making

• Identifying operational bottlenecks and translating findings into process and policy improvements

• Collaborating closely with TM teams to understand business challenges and optimize ways of working

• Maintaining a proactive, hands-on approach with a strong focus on quality, governance, and compliance...