A food company located in Shoueifat, is seeking a dynamic and detail-oriented female Customer Service Representative to handle customer inquiries related to our products and services.


Responsibilities:



-Receive, document, and respond to customer inquiries in a timely and professional manner.

-Coordinate with colleagues and the Customer Service Manager (CSM) to ensure efficient delivery of products, services, and information.

-Process customer requests, orders, and complaints accurately.

-Maintain a positive, empathetic, and professional attitude with customers and suppliers at all times.

-Record and manage all customer interactions, transactions, comments, and complaints.

-Screen and route incoming phone calls to the appropriate team or department.

-Update and analyze various customer service reports and data sheets.

- Ensure compliance with the company’s Quality Management System and contribute to on...