Take on a pivotal role as a Field Service and Help Desk Technician in Sherbrooke, Quebec. This versatile opportunity covers hardware roll-outs, deskside service, and software support.
Candidates should have 1-2 years of experience in field service and deskside support, focusing on tasks like troubleshooting and IMAC activities. Your role will involve direct communication with customers to resolve issues efficiently. It requires A+ certification and strong problem-solving skills.
Key Responsibilities:
• Carry out hardware roll-outs and refresh processes
• Install and provide support for software solutions
• Troubleshoot deskside hardware and software issues
• Respond to Help Desk inquiries from users
• Conduct basic internetworking and LAN activities
Requirements:
• 1-2 years of relevant field service experience
• Minimum of A+ certification
• Strong internetworking skills and troubleshooting ability
• Must have an IT diploma from a recognized institu...