Responsibilities

• Install and/or relocate equipment at customers' sites.
• Conduct associated start-up, cut over and check-out activities on the newly installed systems.
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities.
• Coordinate all service actions with customer to minimize downtime or system interruptions.
• Apply troubleshooting techniques to eliminate equipment malfunctions.
• Conduct diagnostic procedures to isolate problem.
• Assess severity of malfunctions and determine corrective actions required or escalated for assistance and prompt resolution.
• Replace defective units, components, or parts where appropriate.
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, system...