Provide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenance
Duties & Responsibilities End user support - Resolve logged incidents as per client contract Deliver customer service - Communicate, dress and display positive attitude Quality incident resolution - Ensure incident is resolved on first contact Compliance to pending rules - Ensure compliance to pending rules is followed Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards Preventative maintenance - Identifies possible risks and reports to Team Lead Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes Setup desktop computers and peripherals and test network connections, install software for various applications and prog...