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🥝 Field Service Engineer
Gijima Holdings | potchefstroom, South-Africa | Posted June 10, 2026
Job Description
FORMAL EDUCATION: - Grade 12
- IT Diploma / Degree will be advantageous
EXPERIENCE: - 4-7 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements
TECHNICAL / LEGAL CERTIFICATION: - IT Diploma/certificate
- CompTIA A+
- CompTIA N+
- Relevant OEM certifications (HP, Dell, Lenovo,)
- ITIL v3 Foundation Certification (advantageous)
- MCSE (Advantageous)
Key Performance Areas: - End user support - Resolve logged incidents as per client contract
- Deliver customer service - Communicate, dress, and display positive attitude
- Quality incident resolution - Ensure incident is resolved on first contact within SLA
- Compliance to pending rules - Ensure compliance to pending ru...