Job Description & Requirements Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve 95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction.
Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. When required use Edwards processes, systems, and people network (inc Edwards Service management application system (SMA). When applicable use escalations (e.g., CMS), comms & reporting etc., to ensure a strong focus of customer satisfaction.
Undertake Software setup, operation, maintenance and (basic) analytics. Conducts basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service level agreements (SLA's) to meet custom...