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🥝 Field Service Specialist - East
Global Blue | Japan, Japan | Posted June 20, 2026
Job Description
Responsibilities
Being the first point of contact from the merchants, including Local Support Centre managing;Provide local 1st line support to Global Blues customers (merchants) and Refund Offices. All contacts (i.e. incidents, requests/work orders…) have to be logged in an accurate and timely way as per defined Merchant Services processes;Operate the Issue Tracking System and the related processes including communication and escalation structures;Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way;To keep Globalblue's refund counters operating normally, equipment troubleshooting and maintenance are performed routinely, and on-site support is provided during emergencies regardless of weekends or holidays.Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures;In coordination with the sales team, p...