Job Description
In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.
Your responsibility and expectation included, but not limited to:
Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality
Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary
Interact with a wide range of technical and non-technical stakeholders
Support existing systems and networks (servers, firewall, routers & switches)
Software installations (base stations, servers, radios, other devices in systems)
Work on network devices (remote/onsite) and assist with network designs
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