Field Service Technician (Break/Fix – OEM Support)

Job Summary

We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.


Key Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements


• Perform diagnostics, troubleshooting, and hardware repairs on:
  
  
  
  • Servers (rack/standalone)
  
  
  • Laptops and desktops
  
  
  
  


• Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)


• Perform IMAC...