Key Responsibilities

• Customer Support and Technical Services
  • Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
  • Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
• Technical Training and Guidance
  • Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
  • Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
• Problem Analysis and Improvement
  • Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
  • Follow up on issue resolution to ensure customer problems are thoroughly addressed.
• Customer Relat...