Job Description

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. This opportunity is ideal for professionals with a strong background in end-user computing, hardware/software troubleshooting, and executive-level IT support. A valid driver's license is mandatory for this role.
Key Responsibilities:
IT Operational Support
- Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, network, and application issues.
- Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software.
- Support video conferencing tools, printers, and office IT equipment.
- Manage and resolve incidents and service requests within defined SLA timelines.
- Document issues, resolutions, and processes in the ticketing system.
- Assist in IT onboard...